These methods encourage interaction and communication between participants and facilitate the exchange of opinions and ideas. Some of these methods create closed discussions (i.e. individuals must be invited to take part), while others invite open conversations (i.e. anyone can contribute). In some cases the discussion is for a very specific purpose, while in others this is left open for participants to decide.
These methods can be used to share thoughts and information, invite feedback on products and services, establish and maintain relationships and encourage the growth of communities around an idea, brand, product, issue, or place. They might be used in customer relationship management or customer services.
|31||Electronic Mailing List||Debate.|
|34||Digital back channel||Debate.|
|63||Networking by place||Debate.|